Before you buy
click to expand answer.Parts and accessories can be ordered in several ways:
Buy parts in our eStore. If you give us the VIN of your car in comments to the order, the Sales Department will additionally check if the parts have been chosen correctly.
Send us an enquiry via e-mail. Please, send us a detailed list of spare parts and the car's VIN number. Additional photos or information will be appreciated. Our experts will prepare a written offer for you, identified with an individual number. In matters related to that offer/order, please contact the employee who prepared it.
Call the Sales Department. Prepare your VIN number and a detailed part list. To ensure high quality service (deliveries of appropriate parts), we prefer written enquiries, as they increase the certainty that all your data and parts are correct.
Visit the seat of our company and choose the parts with the assistance of our expert. Please, make an appointment in advance.
Yes. You can place orders without logging in or registering.
Yes, we are open to cooperation. We deliver parts to many companies in Poland and abroad.
Each product in the store has graphic information about its availability.
Parts that were unavailable for a longer time can be ordered on request with a short time of delivery. In such case, please send your enquiry to: shop@4turbo.pl.
Each part available in our store is marked with the name and logo of the manufacturer.
Yes, we sell only and exclusively original parts from a given manufacturer. All the parts are in their original packaging and are supplied by renowned vendors tested by us. The manufacturer is specified for every part (refer to point 5). We do not sell non-OEM generic parts.
Yes, we sell only and exclusively brand-new parts.
You can perform a search in various ways:
Select brand -> select model -> select category group -> select part.
The search engine is on the left, write the part you need in the box (name or number).
Send an e-mail with a list of the parts you need, photos of the parts or of the damaged car, and the car's VIN number. We will respond with an offer with appropriately selected parts.
Car part orientation is always specified from the point of view of a person sitting in the driver’s seat.
Depending on order volume and frequency, there is a possibility to negotiate prices.
Our eStore has a range of the most popular, most frequently sold and most demanded parts on the market. Nonetheless, we can order every part from the manufacturers' catalogues, which you don't find on our website. To buy a spare part this way, send your request to: shop@4turbo.pl.
When placing your order in the eStore or by e-mail, please give us your car's VIN. With this information we will be able to verify if the selected parts are compatible with a given car.
Foreign companies from the European Union (must have an active VAT number - VIES http://ec.europa.eu/taxation_customs/vies/?locale=pl) as well as any private or corporate customer from outside the European Union can buy parts with 0% VAT.
Please contact our Sales Department before placing your order and provide us with the exact address or your company data and the European VAT number. After verification of your data we will be able to sell products with net prices (0% VAT).
Attention: when buying with 0% VAT the products must be collected in person or dispatched to the customer's foreign address. In such cases, we are not allowed to send the goods to address other than the one in the sales document.
There are the following manners of delivery available:
There are the following payment methods:
Yes, credit, debit and Internet card payment is possible via the PayPal or Dotpay system. More information: paypal.com, dotpay.pl.
Yes, we have Customers all around the world and we can dispatch parts to every continent.
in case of parts available in stock, we send them on the same day.
A DHL courier visits us every day at 1:00 PM, and a UPS courier at 4:00 PM.
The lead time for parts ordered on special request is specified individually.
We do not operate a car workshop and we don't have a possibility to assemble the parts you buy.
Our gadgets are available in the pertinent section of the eStore. Out spoiler stickers can be sent by courier for 20.00 PLN (payment on delivery – only in Poland!). Please, tell us your car colour and send a message to info@4turbo.pl.
During shopping
click to expand answer.We send products by DHL, UPS or Raben.
Current package location can be viewed at the website of the freight company, after entering the number of delivery note in the package monitoring box.
DHL - www.dhl.com.pl/en/express/tracking.html
UPS - https://www.ups.com/tracking/tracking.html
Raben - https://www.raben-group.com/customer-zone/shipment-tracking
We will send you the delivery note number via SMS or e-mail, with the confirmation of dispatch from our warehouse.
DHL and UPS usually deliver domestic packages within 1-2 days from dispatch.
International packages are usually sent via UPS courier. The exact time of delivery depends on the size and manner of transport. Packages sent with the Standard UPS service are delivered after 2-5 working days within Europe.
The time of delivery by UPS Express Saver or DHL Express is 1 day (next day delivery).
The bank account number needed to pay for the ordered parts, if you choose to pay by bank transfer, will be sent to you in the order confirmation message.
Please, send the transfer to the account appropriate for each currency.
Bank account numbers are also available in the Contact tab of our website www.4turbo.pl
After shopping
click to expand answer.Yes, it is possible to return or exchange goods in case of purchases made by private persons. Please, consider your purchase carefully and give us your VIN, in order to avoid returns and exchange.
Returns from companies and institutions will be possible only and exclusively in justified cases!
For detailed return conditions, please refer to the Terms and Conditions (section §38 - Contract withdrawal)
Money for the returned goods will be sent via PayPal or bank transfer (depending on the manner of payment), after the returned goods are received and verified.
